Thanks for writing in. Which version of KiCad are you using? There are different import instructions depending on whether you are using KiCad 4.0 and prior, or KiCad 5.0. Please refer to the Import Guide to learn how to import into KiCad for your particular version. https://www.snapeda.com/about/import/
Please let us know if you are still having troubles while placing a footprint in your PCB layout, we can set up a meeting to show you how to this.
Answered 5 months, 3 weeks ago.