3D model is missing at the Fusion Plugin

Hello, Afshin,

Thanks for reaching us. Indeed, this is an known issue for our Fusion Plugin, and our team has released an initial fix for this issue. The update addresses changes from our third-party 3D model services, and will be fully deployed once approved to Autodesk.

We will send you the fix through our chat service, and we'll make an announcement here as soon as the final version is deployed.

Thank you for your patience!

Hi Carlos,

Thanks for your response. I appriciate your support and look forward to receive the fixed model :).

Bet Regards
Afshin

Hi Carlos,

Thanks for your response. I appriciate your support and look forward to receive the fixed model :).

Bet Regards
Afshin

Hello, Afshinr,

Kindly review the message we sent to your inbox chat (located at the bottom right of your screen) to get the fix. Please install it and let us know how it goes.

Additionally, you may download the model provided by Amphenol from the website. Please do not hesitate to contact us should you have any further inquiries.

Hello Carlos,

Thank you for your quick response.
I actually download the 3d model from Amphenol and added to your footprint symbol. BUT it still didn't show up When I place the symbol in schematics and push the layout to 3d PCB. That's why I send a request via SnapMagic :)
Sorry but I didn't really follow the instruction to where/how download the fix. The Link for downloading the fix was directed to Account Setting and no Download buttons? Could you be guid me in right direction? Thanks.
Best Regards
Afshin

Hello again,

Can you please follow up the instructions at the link below and send us a screenshot and your Fusion version at [email protected] so our team can review? Our team will then be able to review the file, which should be linked to the footprint after this.

https://support.snapmagic.com/en/articles/5407850-how-to-link-a-3d-model-to-the-footprint-in-fusion-360

The instructions for the Plugin fix can be found in your chat messages inbox. To access it, please click the round orange button located at the bottom right (Site Chat) and then go to the Messages tab. Then, please check the most recent message we have sent to you.

If you have any other questions, please let us know.

Hello again!

I wanted to inform you that our Fusion Plugin version has been updated and is now available on our website and Autodesk!

https://www.snapeda.com/plugins/
https://apps.autodesk.com/FUSION/en/Detail/Index?id=5446990520022318629&appLang=en&os=Win64

If you haven't, please update your Fusion 360 version, and don't hesitate to contact us if you require anything else, we would be more than happy to help!

Have a great day!