Abnormal situation.

Hello there,

Thanks for reaching us and for reporting this issue. We are going to investigate it, and we will get back to you as soon as we have an update.

Have a nice day!

Hi jooyoungha,

Thank you for your patience while we checked the reported matter. The files mentioned in your report are PADS files. In your Account Settings, PADS is currently set as the preferred format, which is why downloads go straight to PADS extensions (e.g., .p, .d, .c).

If you’d like to switch back to Altium, please change the preferred format to Altium in Account Settings. You can also toggle OFF the “Direct download - Preferred format” option to see the full list of formats each time.

For a step-by-step guide, please see this article: https://support.snapmagic.com/en/articles/9006082-customize-your-ecad-format-for-direct-downloads

I hope this helps. If there’s anything else we can assist with, please let us know.

Best regards,
Dizar

Hello again!

I hope you are well. Just a quick follow-up here.

Please check our previous message and let us know if it was helpful or if you have any other inquiries. We’d be more than happy to help!

Thanks!

Hello there

We're now closing this thread, but please feel free to reach back to us at [email protected] if you need more information on this.

We're here to help!