Got a Runtime error using the plugin on Altium Designer 23

Hello,

I have same problem with Altium 23.8.1 (updated from 21.x yesterday)
It stops at following code line:
[code]
Sub SnapEDAPluginCreate(Sender)
' Get the resolution of the screen before starting the plugin to enable the
' scrollbars in case the screen is too small for the window.
' TODO: use a different method to resize the whole Window and keep the content
' responsive
Dim objWMIService
Dim colItems
Dim objItem

Set objWMIService = GetObject("winmgmts:\\.\root\cimv2")
Set colItems = objWMIService.ExecQuery("Select * from Win32_DesktopMonitor",,48)

For Each objItem in colItems
[/code]
The error message is empty. A 'recent.txt' does not exist in the specified folder.

If I try to reinstall a new downloaded SnapEDA-AD-Plugin.exe (11.03.2021) following error appears:
"Runtime error (at 1:801): SWbemObejctSet: Ungültige Klasse"
Last two words are german for invalid class.

Michael

Hi there,

We are trying to replicate your error with Altum Designer 23.5.1 and the SnapEDA plugin. We will get back to you as soon as we have a solution.

Meantime, can you please locate the 'recent.txt' on this directory 'C:\Users\Public\Documents\SnapEDA Altium Plugin\recent.txt' and let us know if it's present or not? If yes, please send us the 'recent.txt' file" at this email [email protected]

Best regards,
Oscar

Hi,
Unfortunately I have removed all files and registry entries related to the plugin using Revo Uninstaller...

Hi there,

This is Ron, stepping in for Oscar. Is that possible if you can try to install the plugin again? If you are still getting the same error, please check the logs again and send it to us. Also, if you have a screenshot of the error, please send it to [email protected] so we can further investigate.

Thanks!
Ron

Did you bother to read my post first and then reply?

Hello again,

I'm Oscar filling in for Ron. I hope you are doing well!

Sorry if you felt that my partner did not read your post. There is nothing more important than our users and their satisfaction with us. We are trying to solve the problem with the information you gave us. I will keep you posted.

Best regards,
Oscar

Hello Again,

We are trying to reproduce this and it seems that we are not getting the same error messages while using the plugin for the version of Altum Designer 23.5.1.

We understand that you deleted the app through Revo Uninstaller but we only ask you for the logs again because this will really help us to resolve your case. To clarify, we only ask you to kindly install and run the plugin again since it will also regenerate the logs that you created. Once we have the logs, we will forward this to our developers and see if they can find the root cause and you can send it through the email that we have provided and the same with the screenshot that you have encountered.

Thanks so much for your help.
Ron

Hi Michael,

Thanks for reaching out! I will be forwarding this to our team so we can further investigate this error message. Can you confirm that the version that you used earlier is 3.0.5?

Kind regards,
Ron

Yes I can confirm that the installed version is 3.0.5.

I've mentioned in my first post that "when I try to install plugin again using latest installer that I downloaded from Snapeda website gives the same error" meaning I'm unable to install the plugin again let alone sending the log file produced after installation...

Hi Titanium_akt,

Thanks for the clarification and we do apologized for the back and forth. Our team is now checking this and we will keep you posted for more updates!

Kind regards,
Ron

Thanks for your prompt response. Hope issue resolves soon so we'd be able to use the valuable plugin soon again.

Hello, this is Carlos stepping for Ron and Oscar.

You're welcome, we've tested the Plugin on both Altium versions, but we couldn't replicate the results that you got. Nevetheless, we have elevated the cases to our software engineers to see if they can find a workaround to solve this issue.

Why you have changed my question topic?
My initial topic was "Snapeda AD plugin ERROR" ant you have changed to this irrelevant topic! Why is that? I have no questios! I'm reporting an error that apparently is not limited to me and others also have this issue...

This is because the team moderates your question based on the content of it, to better match it with what is requested. However, I do agree that the title our team set is misleading, and I've changed it to better fit the content.

I do apologize for the inconveniences.

For me this worked:
https://windowsreport.com/0x80041002/
I have executed all commands on that page in order and restarted my PC. Hope it works for the others too...

Hello again!

The Altium plugin for SnapMagic has been sunset, and we've introduced a new solution called SnapMagic Copilot. This AI-powered tool for Altium is currently in beta and offers enhanced features:

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To stay informed about the latest updates for SnapMagic Copilot, kindly visit www.snapmagic.com. If you need access or have questions, please email [email protected].

Happy designing!