Hello SnapEDA community, I'm a new SnapEDA user. When I add component from SnapEDA plugin library it's absolutely fine but when I exit my Altium, all my 3D components turn into gray block. If I delete components and update again, it will be fine. Can someone help me, please. Thank you so much!
Added 3 weeks, 2 days ago.
Thanks for reporting this, and for including screenshots in your question! This helps us a lot to better understand your concern.
We will share your findings with our software team. Once I have an update on this I'll make sure to let you know.
In the meantime, would you kindly let us know your Altium Designer version? Any other information you could provide will be greatly appreciated.
And once again, thanks for reporting this!
Answered 3 weeks, 2 days ago.
Thanks for patiently waiting.
We could replicate this. We are really sorry you experienced these issues.
Our software team is already aware, and is working on it. I'll notify you once I have an update.
In the meantime, would you please use the "Add to Library" option instead, and see if the issue remains?
Any other information will be greatly appreciated.
And once again, thanks for your patience.
Answered 3 weeks, 1 day ago.
I used the "Add to Library" and "Place" option but the issue still remain. If I exit Altium, the 3D body will miss .step file and when I see 3D body from PCB library, it is "Extruded" so it become gray block. I am not sure what would be causing it, I'm really confused the issue. Many thanks for your support.
Answered 3 weeks ago.